Account Manager - Houston, TX
Houston, TX, US, 77015
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Working at Watco Watco has a reputation for putting people first. In fact, our company was named to Forbes’ 2021 list of America’s Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. We’re involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. You’ll find that safety is at the heart of everything we do. We look out for our team members’ safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits. Come to Watco and join a team where you'll leave each day knowing you've made a difference. |
Job description: Focuses on meeting the needs of accounts across all departments within WATCO. Serves as a primary point of contract for accounts, building relationships between the account and WATCO, and generating revenue for account and WATCO.
- Facilitate and Coordinate the daily transactions requested by our accounts.
- Develop and maintain clear communication with each account to understand their needs, directions and special requirements. Consistently strive to exceed the expectations of your accounts.
- Prepare documents for inbound entry into GPIT TOS(s) & provide to Customer Service Representative.
- Review account releases for outbound shipment entry into GPIT TOS(s).
- Generate spreadsheet reports, if needed.
- Maintain a thorough knowledge of accounts’ current on hand inventories.
- Review account complaints and where appropriate, develop and respond with both cause and corrective action.
- Work in conjunction with GPIT Sales Team to provide the primary link between the account and Watco in answering questions, resolving difficulties and communication business status.
- Maintain confidentiality with all accounts.
- Possess a thorough understanding of the terminals’ operating capabilities and processes.
- Maintain communication with external accounts & internal stake holders (ops, billing, leadership, etc.)
- Must have strong organizational and communication skills
- Must be able to work under pressure to meet deadlines.
- Ability to adjust to changing operating conditions and work with a team.
- Additional responsibilities as required.
Nearest Major Market: Houston