Start a Watco Career and Discover the Difference
Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco.
Here's what you can expect from Watco:
• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities
Job Summary
The Director of Operations Solutions will provide project leadership, support, and technical expertise across varied improvement-focused initiatives that are aligned with corporate and individual business unit objectives. The position serves as a technical liaison between Watco’s operating units and other supporting functional departments, engaging particularly close with the Information Technology department. The role will develop and maintain open lines of communication to improve business unit satisfaction while implementing technical process solutions and managing overall business unit expectations.
Essential Duties and Responsibilities
Proactively engages with business units to gain a detailed understanding of processes and operational requirements. Provides leadership and consultation to business units regarding company, industry, and technology best practices.
• Facilitates preliminary investigations for all Business Solution’s project requests with business unit personnel.
• Develops requirements, specifications, project plans, and training plans to ensure they are in line with business unit objectives and deliver the expected results.
• Manages the delivery and rollout of business solutions with varying scope and complexity, up to and including enterprise level initiatives.
• Networks with internal/external partners both within and outside own area of expertise; actively identifies synergies between projects and initiatives, elevating conflicting efforts or requirements to senior leadership.
• Ensures effective communication and coordination on assigned projects between all project stakeholders.
• Participates in root cause analysis to recommend product enhancements or other appropriate actions required to improve performance for both the business units and the enterprise.
• Position will manage direct reports as needed.
• High level of interaction with field team members at their locations.
• Travel required 30% - 40%.
Personal Attributes
• Strong customer service focus.
• Excellent written and oral communication skills.
• Self-motivated and ability to work with minimal direct supervision
• Enjoys complicated challenges in a fast-paced growing company.
• Passionate about providing solutions that continuously improve the business.
• Able to effectively manage ambiguity and balance multiple stakeholders needs.
Qualifications
• Five (5) or more years of experience in business systems/process improvement engineering to include developing product requirements and specifications.
• Project management experience for enterprise level projects (PMP certification a plus).
• Experience in software application database structures, including querying, mining, and analyzing relational database information through SQL, as an example.
• Ability to quickly become a “power user” in multiple instances of complex software based on project requirements.
• Must be able to adapt quickly to change, work well within a team environment, and communicate clearly in verbal and written form (across various organizational levels).
• Experience training others through both formal and informal training methods.
Industry and Protocol Knowledge
• Understanding of Transloading (Terminal and Port 3PL Operations) and Railroad Operations is a plus.