Customer Service Representative - Dravosburg, PA


Dravosburg, PA, US, 15034

Category:  Transload Operations

Start a Watco Career and Discover the Difference

Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. 

Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco

Here’s what you can expect from Watco: 

  • Award-winning culture recognized by Forbes and Newsweek
  • Competitive compensation and benefits
  • Paid on-the-job training with peer trainers 
  • Operations training at the Safe Performance Center in Birmingham, Alabama
  • Leadership and development programs offered through Watco University 
  • Career advancement opportunities

Working at Watco

Watco has a reputation for putting people first. In fact, our company was named to Forbes’ 2021 list of America’s Best Mid-Size Employers.

Working at Watco means working in the exciting field of transportation and supply chain logistics. We’re involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career.  You’ll find that safety is at the heart of everything we do. We look out for our team members’ safety and the safety of the people in the communities where we work.  In addition to these strengths, we offer competitive pay and industry-leading benefits.

Come to Watco and join a team where you'll leave each day knowing you've made a difference.


Hourly pay rate: $16.00 - $18.00

Schedule: Primarily Day Shift 


Position Description


  • Demonstrate predictable, reliable, and timely attendance. 
  • Follow written and verbal directions to complete assigned tasks on schedule. 
  • Read, write, and communicate in English & understand basic math. 
  • Learn from directions, observations, and mistakes and apply procedures using good judgment. 
  • Working knowledge of Watco Safety and Operating principles 
  • Work independently or as part of a team and interact appropriately with others. 
  • Proficient and customer-focused professional in general administration.  
  • Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment. 
  • Responsible for interacting with Customers and their representatives to provide coordination and information to inquiries regarding products and services. 
  • Coordinate product delivery with outside carriers. 
  • Coordinate incoming orders with team to ensure customer satisfaction. 
  • Thoroughly and accurately prepare all applicable documentation and recordkeeping 
  • Perform all work in compliance with Company standards, procedures, and regulatory requirements 
  • Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand. 
  • Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions 
  • Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction 
  • Enter and retrieve data from computer system 
  • Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties. 



  • High school education or general education development (GED). 
  • Proven experience of at least one (1) year in an office setting 
  • Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office  
  • Schedule flexibility required; ability to work days, evenings, and weekends when necessary
  • Ability to compose business correspondence with correct English grammar, spelling, and punctuation. 
  • Must possess a valid driver's license 
  • Must be able to obtain a TWIC card (Transportation Worker Identification Credential) 

Nearest Major Market: Pittsburgh