Fleet Specialist - Evansville, IN
Evansville, IN, US, 47711
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Working at Watco Watco has a reputation for putting people first. In fact, our company was named to Forbes’ 2021 list of America’s Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. We’re involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. You’ll find that safety is at the heart of everything we do. We look out for our team members’ safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits. Come to Watco and join a team where you'll leave each day knowing you've made a difference. |
* * * Monday - Friday, 5am - 2pm * * *
The Fleet Specialist provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the dispatch plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.
Essential Functions
- Monitors facility reporting metrics related to service, safety, cost, and quality on a daily basis. Investigates potential performance issues and addresses with drivers. Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and drivers. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported.
- Communicates with drivers regarding day-to-day operations including requested load plan changes and implements these changes into the routing systems. Reviews operational metrics with drivers that will affect daily planning and performance including service and customer satisfaction
- Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction
- Escalates unresolved issues with drivers to appropriate management
- Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of a breakdown or accident
- Other duties as assigned
Minimum Education
- High school diploma or GED required
- Bachelor’s degree in Business, Logistics or a related area preferred
Minimum Experience
- Administrative support or customer service
Required Skills, Abilities and / or Licensure
- Experience using web-based routing software preferred
- Customer service skills necessary to respond to requests and issues effectively and professionally
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
- Verbal and written communication skills necessary to communicate with various audiences
- Ability to read, interpret and draw conclusions from numerical data and written information •Software skills, including use of Microsoft Office software and web-based applications
- Knowledge of concepts, practices, procedures, and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations
Nearest Major Market: Evansville