Account Manager - Houston, TX

Start a Watco Career and Discover the Difference

Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. 

Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco. 

Here’s what you can expect from Watco: 

• Award-winning culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers 
• Operations training at the Safe Performance Center in Birmingham, Alabama
• Leadership and development programs offered through Watco University 
• Career advancement opportunities

Position Overview

The Account Manager will serve as the main point of contact for customers within the Import team. The Account Manager focuses on meeting the needs of customer accounts across GPIT within WATCO and building professional relationships with the customer in order to ensure customer satisfication and account growth for WATCO accounts.

General Duties & Responsibilities:

• Facilitate and coordinate the daily transactions requested by our accounts.
• Develop and communicate clearly with each account to understand their needs, directions, and specific requirements. Consistently strive to exceed the expectations of accounts.
• Prepare documents for inbound entry into GPIT TOS (Datex/Wavelength) and provide them to the Vessel Coordinator.
• Decision-making responsibility regarding operations and financial data pertaining to each barge or vessel.
• Review account releases for outbound shipment entry into GPIT TOS(Datex/Wavelength).
• Generate spreadsheet reports, if needed.
• Maintain a thorough knowledge of accounts’ current on-hand inventories.
• Review account complaints and develop/respond with cause and corrective action where appropriate.
• Work in conjunction with GPIT Sales Team to provide the primary link between the account and Watco, answering questions, resolving difficulties, and communicating business status.
• Maintain confidentiality with all accounts.
• Possess a thorough understanding of the terminals’ operating capabilities and processes.
• Maintain communication with external accounts and internal stakeholders (operations, billing, leadership, etc.) 
• Must have strong organizational and communication skills.
• Must be able to work under pressure to meet deadlines.
• Ability to adjust to changing operational conditions and work effectively with a team.
• Performs various responsibilities as assigned.

Qualifications: 

• High school diploma or GED required; further education and experience is preferred.
• Strong written and verbal communication skills.
• Organizational skills with attention to detail.
• Ability to collect, track, and analyze substantial amounts of data.
• Strategic problem-solving abilities.

Knowledge, Skills, and Abilities

• Motivating and leading account executives effectively.
• Working closely with internal departments to ensure they’re meeting clients’ needs.
• Addressing and resolving client complaints.
• Build relationships with clients and peers to ensure transactions are managed with a high level of customer service.

Work Environment 

Account Managers will work in an office setting, on-site or remote. Account Managers may travel to attend meetings with clients. Day-to day operations consists of verbal communication with peers, customers and other departments. This role requires the ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards along with the ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards.