Account Manager
Houston, TX, US, 77015
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Working at Watco Watco has a reputation for putting people first. In fact, our company was named to Forbes’ 2021 list of America’s Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. We’re involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. You’ll find that safety is at the heart of everything we do. We look out for our team members’ safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits. Come to Watco and join a team where you'll leave each day knowing you've made a difference. |
Job Summary
The Account Manager will serve as the main point of contact for customers within the Import team. The Account Manager focuses on meeting the needs of customer accounts across GPIT within WATCO and building professional relationships with the customer in order to ensure customer satisfication and account growth for WATCO accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Facilitate and coordinate the daily transactions requested by our accounts.
- Develop and communicate clearly with each account to understand their needs, directions, and specific requirements. Consistently strive to exceed the expectations of accounts.
- Prepare documents for inbound entry into GPIT TOS (Datex/Wavelength) and provide them to the Vessel Coordinator.
- Decision-making responsibility regarding operations and financial data pertaining to each barge or vessel.
- Review account releases for outbound shipment entry into GPIT TOS(Datex/Wavelength).
- Generate spreadsheet reports, if needed.
- Maintain a thorough knowledge of accounts’ current on-hand inventories.
- Review account complaints and develop/respond with cause and corrective action where appropriate.
- Work in conjunction with GPIT Sales Team to provide the primary link between the account and Watco, answering questions, resolving difficulties, and communicating business status.
- Maintain confidentiality with all accounts.
- Possess a thorough understanding of the terminals’ operating capabilities and processes.
- Maintain communication with external accounts and internal stakeholders (operations, billing, leadership, etc.)
- Must have strong organizational and communication skills.
- Must be able to work under pressure to meet deadlines.
- Ability to adjust to changing operational conditions and work effectively with a team.
- Performs various responsibilities as assigned.
QUALIFICATIONS
- Further education and experience is preferred.
- Strong written and verbal communication skills.
- Organizational skills with attention to detail.
- Ability to collect, track, and analyze substantial amounts of data.
- Strategic problem-solving abilities.
Knowledge, Skills, and Abilities
- Motivating and leading account executives effectively.
- Working closely with internal departments to ensure they’re meeting clients’ needs.
- Addressing and resolving client complaints.
- Build relationships with clients and peers to ensure transactions are managed with a high level of customer service.
WORK ENVIRONMENT
Account Managers will work in an office setting, on-site or remote. AM’s may travel to attend meetings with clients. Day-to day operations consists of verbal communication with peers, and other departments to achieve the task at hand. Also, a great deal of phone calls with customers is needed to ensure we are serving and supporting our client to the best of our ability. Multitasking is a great skill to have working on the Import Team.
Nearest Major Market: Houston