NVOCC Operations Manager, International - Houston, TX
Houston, TX, US, 77002
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Working at Watco Watco has a reputation for putting people first. In fact, our company was named to Forbes’ 2021 list of America’s Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. We’re involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. You’ll find that safety is at the heart of everything we do. We look out for our team members’ safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits. Come to Watco and join a team where you'll leave each day knowing you've made a difference. |
Watco Logistics LLC (Watco) is a unique non-asset Logistics Service Company that has found a niche for providing logistics services and coordination with an emphasis on container, air freight, customs brokerage, for packaged, project, dry bulk, break-bulk, and liquid cargoes. An Operations Manager - International, based in Houston, TX, has an opportunity to provide a meaningful contribution to the growth of the company. The local market is a customer rich environment and comes with a stable book of business to build upon. It will be critical for this leader to develop a team that both sells and operates services that create value for our customers, are complementary to existing Watco competencies. The Operations Manager – International position represents a leadership role within the Company.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED)
- Leadership and Supervision Responsibilities include training, scheduling, and managing through positive and negative turnover situations
- Gain a deep understanding of import and export business related to execution of NVOCC and IATA Transportation
- Evaluate, recommend, and establish or enhance standard operating procedures relations to day-to-day task of an NVOCC and IATA business
- Oversee pricing and quoting for ocean and Air Projects, which includes responding to RFP and RFQ type requests, as well as spot shipments, goal of maximizing profitability
- Develop operating budgets and forecasts based on based on activity reporting
- Ensure team performance to help support annual goals and objectives
- Help set the tone of the department to ensure service focus, morale, teamwork, and a positive culture
- Provide support to team members to help the growth and development of the branch
- Help manage operations and ensure operating procedures and protocols are followed
- Maintain customer, carrier, shipper, and team member professional relationships with consistent, effective, and prompt communication
- Create value for existing and new customers based on finding appropriate and creative solutions to transportation needs
QUALIFICATIONS/SKILLS & ABILITIES
- A 4-year college degree in a relevant field; or commensurate industry experience
- Transportation or supply chain related experience preferred
- Business development, personal training, sales knowledge, highway service knowledge, and operations experience preferred
- Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
- Utilize professional phone and email communication skills
- Apply knowledge of organization, communication, conflict resolution, project, personal management, and time management skills
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to multi-task with frequent interruptions
- Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
- Capable of working independently and making decisions with limited supervision
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Support the growth and development of the branch by helping support the overall progression of the branch operationally
- Ability to work with others and be a positive influence on co-workers
WORK ENVIRONMENT
Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS & PHYSICAL DEMANDS
- Work Pattern – Salary with bonus opportunity
- Sit, stand, walk, and reach with arms – Completion of paperwork, long consecutive hours of typing and using the computer
- Talk daily to customers, team members, vendors, etc.
- Ability to hear what the team members communicate
- Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
- The incumbent must occasionally lift and/or move up to 25 pounds.
- Ability to travel approximately 25% of the time
The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nearest Major Market: Houston