Support Desk Analyst - Houston, TX


Houston, TX, US, 77015

Category:  Information Technology

Start a Watco Career and Discover the Difference

Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. 

Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco

Here’s what you can expect from Watco: 

  • Award-winning culture recognized by Forbes and Newsweek
  • Competitive compensation and benefits
  • Paid on-the-job training with peer trainers 
  • Operations training at the Safe Performance Center in Birmingham, Alabama
  • Leadership and development programs offered through Watco University 
  • Career advancement opportunities

Working at Watco

Watco has a reputation for putting people first. In fact, our company was named to Forbes’ 2021 list of America’s Best Mid-Size Employers.

Working at Watco means working in the exciting field of transportation and supply chain logistics. We’re involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career.  You’ll find that safety is at the heart of everything we do. We look out for our team members’ safety and the safety of the people in the communities where we work.  In addition to these strengths, we offer competitive pay and industry-leading benefits.

Come to Watco and join a team where you'll leave each day knowing you've made a difference.

Essential Duties and Responsibilities 
• Troubleshoot corporate wide IT issues with a network and security focus.
• Responsible for timely delivery of systems, solutions, and business processes within a project or enhancement request.
• Ensure consistency of software solutions across all business units.
• Resolve system issues and assist in the identification of system improvements and the development of solutions to improve business performance.
• Perform monitoring of network health and system availability.
• Perform monitoring and escalation of security events.
• Ongoing awareness of network and security organizational “health”
• Work with team to enhance monitoring and system reporting
• Responsible for basic troubleshooting network issues to isolate the trouble and take
appropriate action to resolve
Other duties may be assigned, as requested or required.
• Ability to troubleshoot software.
• Ability to troubleshoot network and network related issues.
• Excellent analytical and customer service skills.
• Excellent communication skills.
• Skill in organizing resources and establishing priorities.
• Ability to determine the nature of computer software problems, and to communicate technical guidance and information to users and other teams.
• Ability to read, analyze, and interpret the complex documents.
• Understanding of networking and TCP/IP protocols and routing.
• Ability to take ownership of issues and work with multiple team members to facilitate ultimate solution.
• Enjoy a fast paced dynamic environment and possess a desire to learn.
Preferred: Spanish secondary language
Education and Experience:
Related Bachelor’s degree (B.S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


Nearest Major Market: Houston