Start a Watco Career and Discover the Difference

Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. 

Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco. 

Here’s what you can expect from Watco: 

• Award-winning culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers 
• Operations training at the Safe Performance Center in Birmingham, Alabama
• Leadership and development programs offered through Watco University 
• Career advancement opportunities

Description

The Demurrage Coordinator supports the analysis and customer payment across the Watco network. This position will audit car movement records and identify root causes that potentially lead to more opportunities and contract renewals to maximize revenue and profitability. Contributes to the advancement of technology to streamline processes, data flow, and internal/external communications.

Responsibilities

• Communicate with Watco served customers, serving railroad management and our Customer Service Teams to ensure accurate payments are made
• Coordinate with Commercial Team to ensure all special rates are in place
• Perform deep level analyses, including account, customer, delivery point and car type revenue and profitability, historical trends, root cause analysis etc., make recommendations based on results and effectively communicate both results and recommendations.
• Partner with internal and external customers to identify opportunities, problem resolution and process improvement.
• Develop a high level of understanding relating to billing, invoicing, pricing, contract load, rating and industry standard car accounting practices
• Team Members must be able to operate in a manner where SAFETY and ENVIRONMENT are of the highest importance.
• Perform all work in compliance with Company standards, procedures, and regulatory requirements
• Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions
• Other duties as assigned

Qualifications

• Recipient of a High School Diploma or equivalent
• Analytical, interpersonal, organizational, decision making and problem-solving skills required
• Experience using Microsoft Excel including formulas, vlookups and pivot tables
• Effective verbal, written and interpersonal communication skills
• Ability to quickly learn/teach new software applications
• Demonstrated analytical skills with the ability to identify root cause issues and determine appropriate actions to resolve disputes
• Must maintain regular, dependable attendance and a high level of performance
• Must be able to work with a team, take direction and follow work rules, as well as take on additional job responsibilities as needed.
• Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties.

Preferred Qualifications

• Railroad or Transportation experience a plus
• Experience deriving business conclusions from large data sets
• Self-Driven
• Adaptable to the ever-changing landscape of the rail industry and evolving Watco business model