Start a Watco Career and Discover the Difference
Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco.
Here's what you can expect from Watco:
• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities
Job Summary
The IT Support Desk Analyst provides first-level technical assistance to internal team members. This role diagnoses, troubleshoots, and resolves hardware, software, and network issues via phone, email, and chat. The primary goal is to minimize downtime and ensure excellent customer service.
Essential Duties and Responsibilities
• Troubleshoot corporate wide IT issues with a network and security focus.
• Responsible for timely delivery of systems, solutions, and business processes within a project or enhancement request.
• Ensure consistency of software solutions across all business units.
• Resolve system issues and assist in the identification of system improvements and the development of solutions to improve business performance.
• Perform monitoring of network health and system availability.
• Perform monitoring and escalation of security events.
• Ongoing awareness of network and security organizational “health”
• Work with team to enhance monitoring and system reporting
• Responsible for basic troubleshooting network issues to isolate the trouble and take appropriate action to resolve
• Other duties may be assigned, as requested or required.
Qualifications
• Ability to troubleshoot software
• Ability to troubleshoot network and network related issues.
• Excellent analytical and customer service skills.
• Excellent communication skills.
• Skill in organizing resources and establishing priorities.
• Ability to determine the nature of computer software problems, and to communicate technical guidance and information to users and other teams.
• Ability to read, analyze, and interpret the complex documents.
• Understanding of networking and TCP/IP protocols and routing.
• Ability to take ownership of issues and work with multiple team members to facilitate ultimate solution.
• Enjoy a fast paced dynamic environment and possess a desire to learn.